SHIPPING & DELIVERY
SHIPPING & DELIVERY
Find Peace of Mind With Dependable, Convenient Delivery
Delivery on a specific day or as soon as the same or next day
We have you covered with our date certain delivery service.
On the checkout page, you will see our calendar showing all available days for the delivery. You just need to choose your special day and we will take care of everything else.
To best serve customer needs, LaFleurDeLuxe.com offers a variety of Shipping and Delivery options, as stated below:
Nationwide Fedex Delivery on your chosen day.
FedEx delivery available every day Monday to Saturday.
You can choose the day on our calendar at the checkout process.
If your chosen delivery date cannot be accommodated with Free Standard Ground Shipping, then you have the option of choosing an express shipping option for a fee. When reviewing the delivery date calendar you will see a specific shipping price for the days covered by express shipping.
FedEx offers Priority Shipping (delivery by 12.00 PM) and Standard Shipping (delivery by end of the day) for certain days and addresses. All available options are shown on the checkout page.
Our "Delivery on chosen day" means that after making your arrangement we are setting up a delivery with FedEx for the day of your choice. However, we have absolutely no control over the shipments after those dispatched from us.
We offer FREE nationwide ground shipping on orders over $100 with FEDEX STANDARD HOME DELIVERY service (1- 5 Business Days)
All orders placed be before 2 PM PST Cut Off Time will ship that same day. We do not ship to PO boxes.
Choose your Delivery Date
We allow you to choose the specific date you'd like your order to be delivered on. Please note that while it is rare, courier at times will deliver a package a day early if the shipment was sped up through their system.
Look for our delivery date calendar as the last step when you go through the checkout.
Hand Delivery in SF Bay Area
- With our special service, our drivers will try to deliver the arrangement directly to the recipient's hand.
- We use multiple carriers and drivers for these deliveries depending on the address.
- You will receive a notification once the driver/carrier will be assigned.
- Please note that if the recipient is not available at a location at the time of delivery, the driver will try to get in contact on the phone number(s) you provided at checkout.
- Delivery fee: $9
Same Day Delivery
- Available in SF Bay Area only for orders placed before 2 PM PST.
- Orders placed after 2:00 PM will be delivered the next business day.
- The charge for same day rush delivery depends on our current order volume and the time you place an order.
- Delivery Time Scheduling Option: email us at firstname.lastname@example.org or call us on 925-222-5611.
Status for Hand Deliveries in SF Bay Area
We use FedEx carrier for the deliveries and you should receive an email with the tracking link once we set it up for the delivery.
Please note that most of the time we assign the driver at the time of dispatch only.
If you have any question regarding your local delivery please do not hesitate to contact us directly.
Status for Nationwide / International FedEx Shipments
While we would love to be able to update you on the status of your delivery, only FedEx has the most updated information to offer.
We encourage you to contact them with the tracking number we sent by email, via phone on (800) 463-3339, or on fedex.com!
They will be able to give you the most up to date information about the status of your delivery!
We will send an email notification including tracking information when your package has shipped.
All orders shipped both domestically or internationally come with package insurance.
We are not liable for lost, held, delivery errors, due to incorrect shipping addresses. It's important to have an accurate and reliable email address so we can send order confirmations to confirm the purchase, and for you to review its full details.
We are not responsible for any lost packages. However, if you believe the package is completely lost after tracking, please contact the FedEx and let us know what has been stated by the carrier. You can go online and file a claim directly using the tracking number.
It usually takes up to 21 days for a carrier to trace/investigate lost packages, and we advise customers to wait another 10 days after filing the claim. If carrier found the package, we will try our very best to process it and ship it out but it will require to pay for shipping charge on the second round of re-delivery.
Shipping Terms and Conditions
- Delivery will be deemed to have taken place at the time La Fleur De Luxe places an order in the possession of Federal Express for customer delivery.
- Customer will be advised of charges, taxes, and fees associated with an Order prior to processing.
- Customer acknowledges that requested delivery dates are non-binding estimates only.
- There is no claim against La Fleur De Luxe for any delays or early deliveries once the order is in possession of the carrier service.
- Tracking Information is provided with each Order.
- La Fleur De Luxe cannot deliver to P.O. Boxes, APO/FPO addresses and select U.S. Territories.
- La Fleur De Luxe is not responsible for lost or stolen goods once an order leaves our possession.
- Charges exclude Tariff and other import fees on International Orders.
- A customer is responsible for Tariff, Import Fees, International Taxes and all other Charges associated with any International Order.
- Terms, Conditions, and Fees are provided for informational purposes only. They are subject to change without prior notice at the Company’s sole discretion.
- Some orders may require additional processing time due to complexity, the weather conditions or other factors outside of the Company’s control.
- Shipping times vary based on destination.
Any Questions about Shipping?
If you have any questions about your order contact the La Fleur De Luxe Customer Service team:
Monday - Friday: 9 AM to 6 PM PST